Returns and Refunds Policy for Flowers Guildford
Our Fresh Flowers Guarantee in Guildford
As a trusted local Guildford florist, Flowers Guildford is dedicated to delivering the highest quality, freshest flowers to homes and businesses throughout the area. We take great pride in our Fresh Flowers Guarantee, ensuring that every bouquet and arrangement you receive is as beautiful, vibrant, and long-lasting as possible. Your satisfaction is at the heart of everything we do.
Damaged-on-Arrival Policy
We make every effort to ensure your flowers arrive in perfect condition. In the rare event that your flowers are damaged on arrival, please notify us as soon as possible. To help us resolve the issue quickly, we may request a photo of the damaged flowers and the packaging. Reporting damage within 24 hours of delivery allows us to provide you with the fullest range of options for resolution.
Freshness Window
Our commitment to quality means that all flowers delivered in Guildford should remain fresh for at least 5 days from the date of delivery, provided they are cared for according to our flower care guidelines. Should you notice a loss of freshness within this window, please contact us promptly. This allows us to assess concerns and uphold our Fresh Flowers Guarantee.
Refund and Replacement Options
If your bouquet or arrangement does not meet the standard promised, or if it is demonstrably damaged or wilted within the freshness window, you may be eligible for a refund or replacement. We offer the following options:
- Replacement: A new bouquet, similar to your original order, delivered at the earliest available time.
- Refund: A full or partial refund, depending on the nature of the issue (typically processed using the original payment method).
The solution offered will depend on your individual circumstance, your preference, and stock availability. Our priority is ensuring you enjoy fresh, beautiful flowers from our Guildford team as soon as possible.
Complaints Process
We always strive for excellence, but if you have reason to complain about any aspect of your order or our service, we encourage you to reach out to us so we can put things right. Please provide as much detail as possible, including your order number, the date of delivery, and specifics about your complaint. Our complaints team will promptly investigate the issue and respond with a proposed resolution. Most complaints are addressed within 48 hours, as we value your trust as a member of our Guildford community.
Why Choose Flowers Guildford?
As your local florist in Guildford, we take pride in serving households and businesses with premium flowers and attentive customer care. Our commitment is to your satisfaction, whether you are celebrating a special event or brightening someone's day. Thank you for supporting your neighbourhood florist—Flowers Guildford—where peace of mind, quality, and freshness are always guaranteed.
