Welcome to Flowers Guildford. These Terms & Conditions set out the basis upon which we provide online flower delivery services to customers in Guildford and the surrounding areas. Please read these terms carefully, as by using our website and placing an order, you are indicating your agreement to be bound by them.
These terms are designed to ensure clarity and satisfaction for our valued customers, reflecting current UK law and best practices for online purchases and deliveries of flowers and related items. If you do not agree with these Terms & Conditions, you should not proceed with using our online flower delivery service.
Orders for flower delivery in Guildford and the surrounding areas may be placed via our online store. To complete your purchase, please follow the steps outlined below:
Once your order is placed, you will receive an order confirmation on-screen followed by an email confirmation (subject to correct contact details provided). This email represents our acknowledgment of your order, but it does not signify legal acceptance of your offer. A contract is only formed when your flowers are dispatched and delivered to the specified address.
All orders are subject to availability. In the event a specific arrangement or product is not available, we reserve the right to substitute flowers or items of equal value and quality. Where substitution is necessary, we will take reasonable steps to inform you before dispatch.
We offer reliable online flower delivery throughout Guildford and its surrounding areas. Deliveries are made on your selected date, subject to availability and circumstances beyond our control (e.g., traffic delays, extreme weather). While we endeavour to fulfil your preferred delivery date and time, exact times cannot always be guaranteed.
It is your responsibility to provide accurate and complete delivery information. If the addressee is not available at the time of delivery, we may leave the flowers with a neighbour or in a safe location, unless otherwise instructed. We will always seek to leave a delivery note advising where the item has been placed.
Deliveries may not be possible to all locations at all times. If we are not able to deliver to your chosen address or within the specified time, we will inform you as soon as possible and provide alternative options or a full refund where appropriate.
All prices displayed on our website are in Pounds Sterling and are inclusive of VAT where applicable. The total price payable for your selected flowers, including delivery charges, will be displayed before you proceed to payment.
We accept secure payment through major credit and debit cards as indicated during the checkout process. Payment must be made in full before orders are accepted and processed. If there is a problem with your payment, your order will not be confirmed or dispatched.
We use reputable third-party payment processors, and we do not store your payment card details. You agree to provide current, complete, and accurate purchase and account information for all transactions made via our website.
We understand that occasionally you may need to cancel or change your flower delivery order. As flowers are perishable items and may be custom arranged, the following cancellation policy applies:
In the rare event that we need to cancel your order (for example, due to supply shortages or circumstances beyond our control), we will notify you as soon as possible and refund any payments made.
We take great pride in the quality and freshness of our flowers. If you are not satisfied with an item delivered, please contact us promptly and provide photographic evidence where possible. We offer a fair returns policy as follows:
We strive to ensure that all flower arrangements and products displayed on our website are accurately described and represented. However, as flowers are natural products, some variations in colour, size, or variety may occur. In addition, certain flowers may be seasonal and may not be available at all times.
Where substitutions are necessary, these will always be of equal or greater value and quality. We will endeavour to inform you in advance of any significant changes where time permits, particularly for bespoke orders.
By placing an order, you warrant that:
Orders may be declined or cancelled if we have reason to suspect the information or payment method provided is fraudulent or incorrect.
Flowers Guildford is committed to providing excellent service. However, we shall not be liable for:
Our total liability for any order shall not exceed the price paid for that order. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under UK law.
All content on our website, including photographs, product descriptions, logos, and designs, is the property of Flowers Guildford or its licensors. You may not copy, reproduce, or use any content for commercial purposes without our express written consent.
We are committed to protecting your privacy and complying with the Data Protection Act 2018 and relevant UK GDPR legislation. Your personal information provided during the order process will only be used for the purpose of processing your order, delivering your flowers, and communicating with you regarding your purchase.
For further details, please refer to our full Privacy Policy available on our website.
These Terms & Conditions and any contract formed as a result of your use of our services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the English courts.
If any clause or part of these terms is found to be invalid or unenforceable, it shall not affect the validity and enforceability of the remaining provisions.
We reserve the right to update or amend these Terms & Conditions from time to time to reflect changes to our business or legal requirements. The latest version of the terms will always be available on our website and will apply to all new orders.
If you have any questions or require clarification regarding these Terms & Conditions, or if you wish to raise a concern, please contact us through the methods available on our website. We take all complaints seriously and will aim to resolve any issues swiftly and fairly.
These Terms & Conditions apply to all customers placing online flower delivery orders with Flowers Guildford for delivery within Guildford and the surrounding areas.
Thank you for reading and agreeing to our Terms & Conditions. We look forward to serving you and delivering beautiful flowers throughout Guildford and its neighbouring communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Guildford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Guildford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
